My first bill is not as expected

As a new Ocean Charge customer, we want to ensure your billing experience is clear and straightforward, avoiding any unexpected charges or surprises. Your first bill may include the following elements:

Monthly cost in advance for your EV charging service: This includes the standard monthly fee for access to our charging network and service maintenance.

Pro-rata charges: If you activated your service partway through a billing period, your first bill may include charges for the partial month. This ensures you're only billed for the time you've been using the service.

One-off setup fee: A one-time fee may be applied for the initial setup and connection of your charging equipment, which covers the cost of installing your dedicated charging access.

Usage charges: If applicable, any additional usage beyond your plan's included allowances (e.g., for pay-per-use models) will be itemised on your bill.

Your first bill will be fully itemised, providing a detailed breakdown of all charges, including the dates they cover. We encourage you to compare your bill with your order confirmation to ensure all charges are correct.

If you have any questions about your bill or need further clarification on any charges, please contact our support team via hello@oceancharge.uk.