My monthly bill is not as expected

As an existing Ocean Charge customer, your monthly bill should remain consistent unless one of the following has occurred:

• Service upgrades or additional features: You have upgraded your charging service, added extra charging points, or opted for additional features that may affect your monthly cost.
• End of introductory discounts or credits: If you were benefiting from an introductory discount or a one-time goodwill credit, these may have expired, leading to a change in your bill amount.
• End of your contract period: Your initial contract period has ended, and you may have moved to a different rate. We will notify you 30 days before your contract end date.
• Price adjustments: You are subject to a scheduled price adjustment based on inflation or other factors. We will inform you 30 days before any such changes come into effect.
• Engineer visits or equipment adjustments: If you've booked an engineer visit for equipment relocation, repairs, or reinstallation due to damage, these charges may be reflected in your bill.

If your bill contains charges that are unclear or if you need further clarification on any adjustments, please contact our support team via hello@oceancharge.uk. We’re here to help!