The account holder has passed away, what can I do?

We understand that losing a loved one is a difficult time, and we want to provide as much support as possible. If the account holder has passed away, you have the following options:

1. Transfer the account: The account can be transferred to someone else who lives in the same household. This allows continued use of the service without interruption.
2. Close the account: If the service is no longer needed, you may choose to close the account.

To proceed with either of these options, we will need a copy of the account holder's death certificate to make the necessary changes.

If you have any questions or need further assistance during this process, please reach out to our team via hello@oceancharge.uk. We’re here to help you through this difficult time.