I want to raise a complaint

We’re sorry to hear that you’re dissatisfied with our service, and we want to do everything we can to resolve the issue. Your feedback is important to us, and we’re committed to addressing your concerns promptly and professionally.

Before raising a complaint, please gather the following information

  • Date and time of the incident: Specific details help us investigate the issue more effectively.
  • Details of the product or service in question: This will help us identify the exact nature of your complaint.
  • Individuals involved: Any names or contact points that may assist us in understanding the situation.
  • Supporting documents: Screenshots, emails, or any other relevant documents that can support your complaint.
  • Previous interactions or attempts to resolve the issue: Information on any previous contact with our support team can help us build a full picture.

Once you have this information ready, you can raise a request here to submit your complaint. A member of our Complaints team will contact you within seven working days to work with you towards a resolution.

We appreciate your patience and thank you for giving us the opportunity to make things right.

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