How do I raise a data request?

As per the UK GDPR, you have several rights regarding your Personal Data. Ocean Charge is committed to upholding these rights and will respond to your request within one calendar month of verifying your identity as an Ocean Charge customer. If we are unable to meet this timeframe or if there is a delay, we will inform you of the expected response time.

Your rights under UK GDPR include

  • The right to be informed: You have the right to be informed about how Ocean Charge collects, processes, and uses your Personal Data. This is outlined in our privacy notice.
  • The right of access: You can request access to your Personal Data and receive a copy of the information Ocean Charge processes and stores.
  • The right to rectification: If your Personal Data is inaccurate or incomplete, you have the right to request that it be corrected.
  • The right to erasure: You have the right to request that Ocean Charge erases your Personal Data under certain conditions.
  • The right to restrict processing: You can request that Ocean Charge restricts the processing of your Personal Data in specific circumstances.
  • The right to portability: You have the right to request that your Personal Data be transferred to another service provider in a structured, commonly used, and machine-readable format.
  • The right to object: You can object to the processing of your Personal Data in certain situations, including the use of your data for direct marketing.
  • Rights related to automated decision-making, including profiling: You have the right to object to decisions made solely by automated means without any human involvement.

To exercise any of these rights, please contact Ocean Charge using the details below or complete our Data Request Form:

  • Email: dataprivacy@oceancharge.com
  • Post: Ocean Charge Ltd, Data Privacy Team, 20 Wenlock Road, London, N1 7GU
  • Telephone: Our main contact number is 0204 586 5000
  • Data Request Form: [Link to Form]

We are here to assist you with your data requests and ensure that your privacy rights are respected.

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